BluffBet Privacy Policy

We at BluffBet value your trust and are fully committed to protecting the personal data you share with us. This BluffBet Privacy Policy explains how we collect, use, store, and safeguard your information when you visit bluffbet.com/en-ca, create a BluffBet casino login, place bets, or take part in any of our promotions. By registering an account with us, you agree to the practices described in this policy.

BluffBet is operated by Throne Entertainment B.V., registered in the Commercial Register of Curaçao under number 150615, with a registered address at Mercuriusstraat 15, Willemstad, Curaçao. We are licensed by the Curaçao Gaming Authority to offer games of chance under license number OGL/2024/1585/0822. TPM Services Limited, registered in Cyprus under registration number HE421716, located at Stasikratous 22, Olga Court, Flat/Office 302, 1065 Nicosia, Cyprus, acts as our independent representative for players in our target markets, including Canada and New Zealand.

Information We Collect

When you sign up for a BluffBet account or use a BluffBet casino login to access our platform, we collect a range of personal information necessary to verify your identity, process transactions, and provide our services responsibly.

• We collect your full name, date of birth, email address, phone number, and residential address during registration.
• We gather identification documents to comply with our know-your-customer and anti-money-laundering obligations.
• We record your deposit and withdrawal history, including the payment methods you use, such as Interac, credit cards, or cryptocurrency.
• We track your gaming activity, including games played, bets placed, and bonus usage such as BluffBet no deposit bonus offers, promo codes, or free spins.
• We collect technical data such as your IP address, device type, browser, and language preferences to optimize your experience.
• We may collect communications you send us through live chat, email, or our support channels.

How We Use Your Information

We use the information we collect to operate BluffBet Canada services efficiently, maintain account security, and personalize your experience with us.

• We use your data to verify your identity and confirm you meet our age and residency requirements.
• We process your payments and withdrawals in accordance with our stated processing times and limits.
• We send you relevant offers, including BluffBet bonus code promotions, sports betting bonuses, and VIP program updates, where you have consented to marketing communications.
• We analyze gameplay patterns to detect fraud, prevent underage gambling, and support responsible gaming practices.
• We use your feedback to improve our website, game selection, and customer support quality.
• We may use your data to comply with legal or regulatory obligations imposed by our licensing authority.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you securely logged in, and understand how you interact with our website. Our cookies help us recognize returning players, streamline your BluffBet login process, and tailor content such as promotional banners or the BluffBet no deposit bonus codes available to you. You can manage or disable cookies through your browser settings, though doing so may affect certain site functions. For more details, please refer to our separate Cookie Policy.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services.

• We share data with payment providers to process deposits and withdrawals securely.
• We share information with identity verification providers to confirm your eligibility to play.
• We disclose data to regulatory authorities, including the Curaçao Gaming Authority, when required by law.
• We may share data with fraud prevention and cybersecurity partners to protect our platform and players.
• We work with marketing and analytics providers to measure the performance of our promotions and improve our services.

Data Security

We are committed to protecting your data using industry-standard encryption, secure servers, and strict access controls. Our security team monitors our systems continuously to detect and prevent unauthorized access. While we take every reasonable measure to protect your information, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and keep your account credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial and identity verification records are typically retained for the period required under applicable anti-money-laundering regulations, even after you close your BluffBet account.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you.

• You may request access to the personal information we hold about you.
• You may ask us to correct any inaccurate or outdated data.
• You may request that we delete your data, subject to our legal retention obligations.
• You may withdraw your consent to marketing communications at any time.
• You may object to certain types of data processing carried out by us.

To exercise any of these rights, please contact our support team, and we will respond within a reasonable timeframe in accordance with applicable law.

Age Restrictions and Children's Privacy

Our services are intended exclusively for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from an underage individual, we will take immediate steps to delete that data and close the associated account.

International Data Transfers

As we operate internationally and serve players in Canada and New Zealand, your data may be transferred to and processed in countries outside your country of residence, including Curaçao and Cyprus. We ensure that appropriate safeguards are in place to protect your information whenever such transfers occur.

Changes to This Privacy Policy

We may update this BluffBet Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data or wish to exercise your privacy rights, please reach out to our dedicated support team through live chat or by emailing us at [email protected]. Our team is available to assist you in English and French, and we aim to respond promptly to all privacy-related inquiries.